Refund Policy

At DIInterplay, we strive to provide our customers with the best chess-related products and exceptional service. However, if you are not fully satisfied with your purchase, we are happy to offer a refund under the conditions outlined below.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The product must be in its original, unused condition.
• The refund request must be made within 30 days of the purchase date.
• The product must be returned in its original packaging with any included accessories or documentation.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer support team at [insert contact email] with your order number and a description of the issue.
2. Once we receive your request, we will provide instructions on how to return the product.
3. After the returned product is received and inspected, we will process the refund.

3. Refund Process

Refunds will be processed to the original method of payment. Please allow 7-10 business days for the refund to appear in your account after it has been approved. If there is any delay, please check with your bank or payment provider.

4. Non-Refundable Items

Certain products are non-refundable, including:

• Digital products (e.g., eBooks, downloadable content).
• Products that have been used or damaged by the customer.

5. Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will assist you in resolving the issue, which may include sending a replacement or offering a full refund.

8. Contact Information

For any questions or assistance with your return or replacement, please contact us at:

• Email: info@diinterplay.com
• Phone: 1 (408) 887-0517
• Address: 1430 Koll Cir, Ste 109, San Jose, CA 95112, United States

or contact us at here

Thank you for shopping with DIInterplay!