Ordering Policy

Thank you for choosing DIInterplay! We want to make sure your shopping experience is as smooth and convenient as possible. Please review our Ordering Policy below to understand how we process your orders and ensure timely delivery of your chess-related products.

1. Placing an Order

When you place an order on our website, you are making an offer to purchase the products in your cart. DIInterplay reserves the right to accept or decline your order for any reason. An order confirmation email will be sent to you once your order is placed, but this does not constitute an acceptance of your order.

2. Order Confirmation

After placing your order, you will receive an order confirmation email detailing the items you purchased, your shipping address, and the payment method used. Please check this information carefully and notify us of any discrepancies as soon as possible.

3. Payment

All orders must be paid for in full at the time of purchase. We accept various payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Other third-party payment providers

Payment is processed securely through our trusted payment gateway. Your billing information will only be used to process your payment and will not be shared with third parties, except as necessary to complete your transaction.

4. Order Processing

Once an order is confirmed, it will be processed for shipment. Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays). During peak times or holiday seasons, there may be slight delays, but we will do our best to ship your order promptly.

5. Availability of Products

DIInterplay strives to provide accurate product availability information. However, due to high demand or stock limitations, some items may become unavailable after your order is placed. In such cases, we will notify you via email and offer alternatives, such as a refund or replacement product. You will have the option to accept or decline any changes to your order.

6. Order Modifications and Cancellations

Once your order is placed, we begin processing it immediately to ensure quick dispatch. We may not be able to make modifications or cancel orders once they are in the processing or shipping stages. However, if you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.

7. Pricing and Taxes

All prices are listed in USD and are subject to change without notice. Sales tax will be applied to your order in accordance with local tax laws based on your shipping address. You will be notified of the applicable tax before finalizing your order during the checkout process.

8. Shipping Address

Please ensure that your shipping address is entered correctly at the time of ordering. DIInterplay is not responsible for delays or issues arising from incorrect or incomplete shipping information. If you notice an error in your shipping address, please contact us immediately, and we will do our best to make the necessary corrections before the order ships.

9. Order Delivery and Shipping

Once your order has been processed and shipped, you will receive an email with tracking information. You can track your order’s status through the carrier’s website. Shipping costs will be calculated at checkout based on the size and weight of your order and the shipping method selected.

Please refer to our Shipping Policy for more detailed information on delivery times, rates, and conditions.

10. Backorders and Out-of-Stock Items

If an item is out of stock or on backorder, we will notify you immediately. You will have the option to wait for the product to come back into stock, choose an alternative product, or cancel the order. We strive to provide accurate inventory levels, but in rare cases, stock levels may change unexpectedly.

11. Customer Responsibilities

By placing an order with DIInterplay, you agree to provide accurate, current, and complete information for your order, including your name, shipping address, and payment details. You are also responsible for ensuring the security of your account and the confidentiality of your login information.

12. Order Discrepancies

If you notice any discrepancies with your order (e.g., missing or incorrect items), please contact us within 7 days of receiving your order. We will resolve the issue promptly, whether through replacement, refund, or an exchange, depending on the situation.

13. Contact Us

If you have any questions regarding your order or need assistance, please feel free to reach out to us:

Email: info@diinterplay.com
Phone: 1 (408) 887-0517
Address: 1430 Koll Cir, Ste 109, San Jose, CA 95112, United States