Return/Replacement Policy

At DIInterplay, customer satisfaction is our top priority. If you are not satisfied with your purchase or have received a defective item, we are happy to assist you with returns or replacements under the conditions outlined below.

1. Eligibility for Return or Replacement

To be eligible for a return or replacement, the following conditions must be met:

• The request must be made within 30 days from the date of purchase.
• The product must be in its original, unused, and undamaged condition.
• The item must be returned with all original packaging, accessories, and documentation.

2. How to Request a Return or Replacement

To initiate a return or replacement, please follow these steps:

1. Contact our customer support team at [insert contact email] with your order number and reason for return or replacement.
2. Once we receive your request, we will provide you with detailed instructions on how to return the product.
3. After the returned product is received and inspected, we will either issue a replacement or process a refund depending on the issue.

3. Conditions for Return

• Unopened Products: If the product has not been opened and is in its original condition, you can return it for a full refund or replacement.
• Opened Products: If the product has been opened and is unused, we may still accept the return or offer a replacement at our discretion.

4. Damaged or Defective Items

If you have received a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a replacement or full refund depending on availability of stock. Please provide photos of the damage or defect to speed up the process.

5. Non-Returnable/Non-Replaceable Items

Certain items cannot be returned or replaced:

• Digital products (e.g., eBooks, downloadable content).
• Items that have been used or damaged by the customer.
• Products that were not purchased directly from DIInterplay (e.g., items purchased from third-party sellers).

6. Shipping Costs

The customer is responsible for return shipping costs unless the product is defective, damaged, or the wrong item was shipped. In such cases, we will cover the return shipping costs. Please ensure that you use a trackable shipping service for returns, as we are not responsible for items lost during return shipping.

7. Replacement Process

If you wish to replace an item, we will send you a replacement once we have received and processed the returned item. If the product is no longer in stock, we will provide you with a full refund.

8. Refund Process

Once the returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method, and please allow 7-10 business days for the refund to appear in your account.

9. Contact Information

For any questions or assistance with your return or replacement, please contact us at:

• Email: info@diinterplay.com
• Phone: 1 (408) 887-0517
• Address: 1430 Koll Cir, Ste 109, San Jose, CA 95112, United States

or contact us at here

Thank you for shopping with DIInterplay!