Shipping Policy

Thank you for shopping with DIInterplay! We are committed to ensuring that your order reaches you as quickly and securely as possible. Please read our shipping policy for more information on shipping rates, delivery times, and the process for your orders.

1. Processing Time

• Orders are processed Monday to Friday, excluding holidays.
• After placing an order, please allow 1-2 business days for us to process and prepare your order for shipment.
• If there are any delays in processing your order, we will notify you via email.

2. Shipping Rates

Shipping charges are calculated at checkout based on the weight of your order, the shipping method selected, and the delivery location. You will be able to review the shipping cost before confirming your order.

3. Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Delivery within 5-7 business days (depending on your location).
• Expedited Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Next-day delivery (available in select locations).

Shipping times may vary based on your location and external factors such as weather, holidays, or carrier delays.

4. International Shipping

We currently offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information about any additional charges that may apply to your order.

5. Shipping Delays

While we strive to process and ship all orders on time, shipping times may be affected by circumstances beyond our control, such as weather delays, holidays, or delays by our shipping partners. DIInterplay is not responsible for delays caused by third-party carriers.

6. Tracking Your Order

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier’s website. If you do not receive your tracking information or have any issues with tracking, please contact us at info@diinterplay.com.

7. Missing or Lost Packages

If your order is marked as delivered but you did not receive it, please check with your neighbors or building management. If you still cannot locate your package, contact us immediately at info@diinterplay.com. We will work with the carrier to investigate the issue, but DIInterplay is not responsible for lost or stolen packages after delivery.

8. Shipping Address

Please ensure that your shipping address is correct before completing your order. DIInterplay is not responsible for delays or issues caused by incorrect addresses provided by customers. If you notice an error in your shipping address, please contact us immediately so we can correct it before shipping.

9. Order Modifications or Cancellations

Once an order is placed, it begins processing immediately. Therefore, we cannot guarantee that we will be able to modify or cancel your order. However, if you need to make a change, please contact us as soon as possible, and we will do our best to accommodate your request.

10. Returns and Exchanges

For information on returns and exchanges, please refer to our Return/Replacement Policy.

11. Contact Us

If you have any questions regarding our shipping policy, or if you need assistance with your order, please contact us at:

Email: info@diinterplay.com
Phone: 1 (408) 887-0517
Address: 1430 Koll Cir, Ste 109, San Jose, CA 95112, United States